Big Lucky Privacy Policy

At Big Lucky, we understand that your personal information matters, and we take its protection seriously. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website, create an account, or use any of our services. Big Lucky Casino is operated by White Star B.V., a company incorporated under the laws of Curacao with registration number 153150, registered at Korporaalweg 10, Curacao, and licensed under No. OGL/2023/159/0076 issued by the Curacao Gaming Control Board. By using our platform, you agree to the practices described below.

Information We Collect

When you register for an account or use Big Lucky Casino, we collect various categories of information necessary to provide our services, verify your identity, and comply with legal obligations.

• We collect registration details such as your name, date of birth, email address, phone number, and residential address.
• We gather payment information, including deposit and withdrawal history, when you use methods such as Visa, Mastercard, Skrill, Bitpay, or cryptocurrencies like Bitcoin and Ethereum.
• We record your gaming activity, including bets placed, games played, and bonus participation, to manage your account responsibly.
• We automatically collect technical data such as your IP address, browser type, device information, and login timestamps whenever you access biglucky.com.
• We may collect identity verification documents to comply with anti-money laundering and KYC regulations.

How We Use Your Information

We use the information we collect for legitimate business purposes connected to operating Big Lucky Casino safely and efficiently.

• We use your data to process deposits, withdrawals, and to verify your eligibility for bonuses like our welcome offer or 10% cashback weekend promotion.
• We use your contact details to send important account notifications, promotional offers, and updates about our jackpots or tournaments such as the Spinoleague Challenge.
• We analyze your gameplay to detect fraud, prevent underage gambling, and support responsible gaming initiatives.
• We use aggregated data to improve our website, our slots and live casino offerings, and overall user experience.
• We retain records as required by our licensing authority and applicable anti-money laundering laws.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience at Big Lucky. These small data files help us remember your preferences, keep you securely logged in during your Big Lucky Casino login session, and understand how visitors interact with our site. You can manage cookie settings through your browser, though disabling certain cookies may affect site functionality, including your ability to access personalized bonus offers or maintain your BigLucky login session.

Sharing Your Information

We do not sell your personal information to third parties. However, we may share your data under specific circumstances necessary for operating BigLucky Casino responsibly.

• We share information with payment processors to facilitate transactions through methods such as bank transfer, Paysafecard, or Neosurf.
• We share data with regulatory authorities, including the Curacao Gaming Control Board, when legally required.
• We work with fraud prevention and identity verification services to protect your account and our platform.
• We may share information with service providers who support our software, customer support systems, and marketing operations.
• We disclose information when required by law, court order, or to protect our legal rights.

Data Security

We are committed to protecting your data through industry-standard security measures. Our systems use encryption technology to safeguard sensitive information, including payment details and personal identifiers. We restrict access to your data to authorized personnel only, and we continuously monitor our infrastructure for potential vulnerabilities. While we take extensive precautions, no method of data transmission over the internet is completely secure, and we encourage you to also take steps to protect your own account credentials.

International Data Transfers

As Big Lucky Casino serves players across international markets including Finland, Norway, New Zealand, India, and Canada, your information may be transferred to and processed in countries outside your country of residence. We ensure that any such transfers comply with applicable data protection standards and that adequate safeguards are in place to protect your information.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We respect these rights and aim to make it easy for you to exercise them.

• You have the right to request access to the personal information we hold about you.
• You may ask us to correct any inaccurate or incomplete data in your account.
• You can request that we delete your data, subject to our legal and regulatory retention obligations.
• You may object to certain processing activities, including direct marketing communications.
• You can withdraw consent at any time where processing is based on your consent.

To exercise any of these rights, you can contact our support team at support@biglucky.com, and we will respond promptly in accordance with applicable regulations.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including meeting our legal, accounting, and regulatory reporting requirements. Once your data is no longer required, we securely delete or anonymize it in accordance with our internal data retention procedures.

Children's Privacy

Big Lucky Casino is intended strictly for individuals who have reached the legal gambling age in their jurisdiction. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected data from an underage individual, we will take immediate steps to delete such information and close the associated account.

Third-Party Links and Services

Our website may contain links to third-party websites, including payment providers and game developers such as Play'n GO, Pragmatic Play, and Evolution Gaming. We are not responsible for the privacy practices of these third parties, and we encourage you to review their respective privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make significant changes, we will notify you through email or by posting a notice on our website. We encourage you to review this page periodically to stay informed about how we protect your information at Big Lucky.

Contact Us

If you have questions about this Privacy Policy, how we handle your data, or wish to submit a request regarding your personal information, please reach out to our dedicated support team available 24/7 via live chat or email at support@biglucky.com. Whether you're checking our BigLucky Trustpilot reviews, exploring our BigLucky casino app compatibility through mobile browsers, or simply want more details about how we operate, we're here to help.